Cancellation and Refund Policy

The following cancellation and refund policy applies to all contractual relationships between rankingCoach GmbH c/o wework, Pilgrimstraße 6, 50674 Cologne, Germany (hereafter: rankingCoach) and its customers (hereafter: Customer)

The Customer can only be an entrepreneur (§ 14 BGB). An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

Consequently all the contractual relationships between rankingCoach and its customers are Business-to-business transactions (B2B).

1. Cancellation Policy

All customers can cancel their subscription to the end of its contract duration by simply accessing the personal information section of their rankingCoach account. By clicking on subscriptions and manage contract. Furthermore, customers can contact support through our chat function, email or phone and cancel to the end of their subscription period.

You can find more help on how to cancel with our FAQ here.

All cancellations must be made 7 days before the contract ends. Once the charge is made, the cancellation will only be processed at the end of the subscription date.

Long term contracts (from 12 month) can only be cancelled at the end of the specific contracted period.

Further information on our cancellation rules can be found on our websites Terms and Conditions.

2. Refund Policy

Please contact our support email to request any refund.

In order to process any request, we may ask you to provide: the reason why you would like to request a refund, your personal information, such as name, customer ID, email address and any other information we may need to authenticate your account.

We will examine your request and come back to you within 2 weeks.

We are not obligated to process or offer any refunds. And we reserve the right to process and offer refunds on a one by one basis.

All refund offers are officially retracted if the customer disputes the invoice in question.

Any unused Google Ads budget can be refunded to you within the period of 90 days after an account is cancelled as agreed on our Terms and Conditions.

If your refund has been approved you will receive it in a period of 30 days in your account through the same method as the original payment. Any bank fees and charges shall be borne solely by you.

For more information about our product versions and their different contractual periods, please visit our Terms and Conditions.