Privacy Policy

1. An overview of data protection

General

The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator. The operator's contact details can be found in the website's required legal notice.

How do we collect your data?

Some data is collected when you provide it to us. This could, for example, be data you enter on a contact form.

Other data is collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

2. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

rankingCoach GmbH
Im Mediapark 6B
506790Köln
Telefon: +44 (203) 875 98 35
E-Mail: support@rankingcoach.com

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still legally be processed.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html .

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Encrypted payments on this website

If you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.

Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon in your browser line is visible.

In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

Opposition to promotional emails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regards to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

3. Data protection officer

Statutory data protection officer

We have appointed a data protection officer for our company:

TÜV Informationstechnik GmbH

Unternehmensgruppe TÜV NORD
IT Security, Business Security & Privacy
Langemarckstraße 20
45141 Essen
Telefon: +49 201 8999 461
E-Mail: privacyguard@tuvit.de

4. Data collection on our website

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions, to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant with Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

Registration on this website

You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.

We will process the data provided during registration only based on your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.

Registration with Facebook Connect

Instead of registering directly on our website, you may also register using Facebook Connect. This service is provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

If you decide to register with Facebook Connect and click on the "Login with Facebook" or "Connect with Facebook" buttons, you will be automatically redirected to the Facebook platform. There you can log in with your Facebook username and password. This will link your Facebook profile to our website or services. This link gives us access to your data stored on Facebook. Including especially your:

  • Facebook name
  • Facebook profile picture
  • Facebook cover picture
  • Email address provided to Facebook
  • Facebook ID
  • Facebook friends
  • Facebook Likes
  • Birthday
  • Gender
  • Country
  • Language

This data will be used to set up, provide, and personalize your account.

For more information, see Facebook's Terms of Use and Privacy Policy. These can be found at https://de-de.facebook.com/about/privacy/ and https://www.facebook.com/legal/terms/.

Processing of data (customer and contract data)

We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.

Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.

Data transferred when signing up for services and digital content

We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract with us, for example, to banks entrusted to process your payments.

Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.

The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

5. Hosting

External hosting

Hetzner- Hosting

Our websites are operated and hosted by an external service provider (host) Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany.

Hetzner Online GmbH is a german hosting company and their data centers are located exclusively in Germany.

Personal data collected on this website are stored on the servers of the host. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a web site.

The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of secure, fast, and efficient provision of our online services by a professional provider (Art. 6(1)(f) GDPR).

Our host will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data.

We have concluded a Data processing agreement with Hetzner Online GmbH in which Hetzner commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

Information on data protection and the legal framework of Hetzner Online GmbH can be found in the following link: https://www.hetzner.com/de/rechtliches/datenschutz

Internal Hosting

Strato

We use the services of the Strato AG, a german hosting company based in Pascalstraße 10, 10587 Berlin, Germany to store the data of internal company projects.

The personal data collected within the Strato AG servers, is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively for optimizing our marketing measures and improving the quality of our website.) based on Art. 6 para. 1 lit. f GDPR. The data centers our servers are located in, are within the German territory only.

The Strato AG data centers have been consistently TÜV-certified according to ISO 27001 since 2004.

We have concluded a Data processing agreement with Strato AG in which Strato AG commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information about Strato´s privacy policy, please visit: https://www.strato-hosting.co.uk/privacy-policy/

Amazon web services

rankingCoach uses “Amazon Web Services (AWS)”, a service of Amazon Web Services Inc., 410 Terry Avenue North, Seattle, WA 98109, USA, which provides us with the following cloud storage services:

  • S3 - data storage for caching
  • CloudFront - for caching website and speed-up for non EU countries
  • Redshift - Business Intelligence
  • EC2 instances -temporary instances

AWS has demonstrated compliance with a range of internationally recognised standards for content, data and infrastructure security.

The personal data collected within the AWS servers, is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively improving the quality of our website.) based on Art. 6 para. 1 lit. f GDPR.

We have concluded a data processing agreement with Amazon Web Services (AWS) in which Amazon Web Services (AWS) commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information on AWS’ privacy policy please see: https://aws.amazon.com/privacy/

6. Social media

Facebook plugins (Like & Share buttons)

Our website includes plugins for the social network Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins can be recognized by the Facebook logo or the Like button on our site. For an overview of Facebook plugins, see https://developers.facebook.com/docs/plugins/ .

When you visit our site, a direct connection between your browser and the Facebook server is established via the plugin. This enables Facebook to receive the information that your IP has visited our site. If you click on the Facebook "Like button" while you are logged into your Facebook account, you can link the content of our site to your Facebook profile. This allows Facebook to associate visits to our site with your user account. Please note, as the operator of this site, we have no knowledge of the content of the data transmitted to Facebook or of how Facebook uses this data. For more information, please see Facebook's privacy policy at https://de-de.facebook.com/policy.php .

If you do not want Facebook to associate your visit to our site with your Facebook account, please log out of your Facebook account.

Twitter plugin

Functions of the Twitter service have been integrated into our website and app. These features are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. When you use Twitter and the “Retweet” function, the websites you visit are connected to your Twitter account and made known to other users. In doing so, data will also be transferred to Twitter. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by Twitter. For more information on Twitter's privacy policy, please go to https://twitter.com/privacy .

Your privacy preferences with Twitter can be modified in your account settings at https://twitter.com/account/settings.

7. Analytics and advertising

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser Plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en .

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected in future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en .

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing. We fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic data collection by Google Analytics

This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section "refusal of data collection".

Google Analytics Remarketing

Our websites use the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. This service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

This feature makes it possible to link target audiences for promotional marketing created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. This allows advertising to be displayed based on your personal interests, identified based on your previous usage and surfing behavior on one device (e.g. your mobile phone), on other devices (such as a tablet or computer).

Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs in to your Google Account can use the same personalized promotional messaging.

To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.

You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link: https://www.google.com/settings/ads/onweb/ .

The aggregation of the data collected in your Google Account data is based solely on your consent, which you may give or withdraw from Google per Art. 6 (1) (a) DSGVO. For data collection operations not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing anonymous user behavior for promotional purposes.

For more information and the Google Privacy Policy, go to: https://www.google.com/policies/technologies/ads/ .

Google AdWords and Google Conversion-Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.

Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.

Conversion cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.de/policies/privacy/.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Facebook Pixel

Our website measures conversions using visitor action pixels from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

These allow the behavior of site visitors to be tracked after they click on a Facebook ad to reach the provider's website. This allows an analysis of the effectiveness of Facebook advertisements for statistical and market research purposes and their future optimization.

The data collected is anonymous to us as operators of this website and we cannot use it to draw any conclusions about our users' identities. However, the data is stored and processed by Facebook, which may make a connection to your Facebook profile and which may use the data for its own advertising purposes, as stipulated in the Facebook privacy policy . This will allow Facebook to display ads both on Facebook and on third-party sites. We have no control over how this data is used.

Check out Facebook's privacy policy to learn more about protecting your privacy: https://www.facebook.com/about/privacy/.

You can also deactivate the custom audiences remarketing feature in the Ads Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen . You will first need to log into Facebook.

If you do not have a Facebook account, you can opt out of usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/ .

HubSpot

This website uses the CRM-System “HubSpot“, provided by HubSpot, Inc. HubSpot is a company from the USA with Headquarters in (Cambridge, MA) 25 First St., 2nd floor Cambridge, Massachusetts 02141, USA) and with a branch office in Ireland. Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Telephone: +353 1 5187500.

Hubspot is an integrated software solution that we use to cover different aspects of our online marketing. This includes, among others:
marketing reporting (e.g., traffic sources, accesses, etc. …), contact management (e.g., user segmentation & CRM) and blog.

All information collected by us is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively for optimizing our marketing measures and improving the quality of our website.) based on Art. 6 para. 1 lit. f GDPR.

For this purpose, we have concluded a data processing agreement with HubSpot, Inc. in which HubSpot commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information about Hubspot´s privacy policy, please visit: https://legal.hubspot.com/privacy-policy.

If you generally do not want HubSpot to collect your data, you can prevent cookies from being saved at any time by changing your browser settings accordingly.

Apollo

This website uses Apollo, a business intelligence platform through which businesses that use it can obtain information to assist them in better marketing to potential prospects. Apollo is a product of ZenLeads, Inc. a company of the USA with Headquarter in 535 Mission Street, Suite #1100, San Francisco, California, 94105, USA.

Apollo is an integrated software solution that we use to cover different aspects of our online marketing. This includes, among others: prospect search, enrichment and database, as well as email marketing.

All information collected by us is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively for optimizing our marketing measures and improving the quality of our website.) based on Art. 6 para. 1 lit. f GDPR.

For this purpose, we have concluded a data processing agreement with ZenLeads, Inc. in which ZenLeads, Inc, commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information about Apollo´s privacy policy, please visit: https://www.apollo.io/privacy/.

Linkedin Insight Tag

This website uses LinkedIn Insight Tag, a service provided by LinkedIn Inc., Wilton Place, Dublin 2, Ireland, USA.

The LinkedIn Insight Tag is a piece of lightweight JavaScript code that we have added to our website to enable in-depth campaign reporting and to provide insights on our website visitors.

The LinkedIn Insight Tag creates a unique LinkedIn browser cookie on a visitor's browser and enables the collection of the following data for that cookie: metadata (such as IP address, timestamp, page events like page views), and LinkedIn demographic information if there is an active LinkedIn.com member cookie present. Collected data is encrypted.

LinkedIn does not share the personal data with the website owner, it only provides reports and alerts about the website audience and ad performance. LinkedIn also provides retargeting for website visitors, enabling the website owner to show personalized ads off its website by using this data, without identifying the member.

We use the LinkedIn Insight Tag to track conversions, retarget website visitors, and unlock additional insights about members interacting with our LinkedIn adverts.

All information collected through Linkedin Insight Tag is subject to this data privacy policy and collected on the basis of our legitimate interests (the analysis of usage data in order to recognize and eliminate errors on the basis of these findings and to optimize the website design.) based on Art. 6 para. 1 lit. f GDPR.

For this purpose, we have concluded a Data processing agreement with Linkedin Inc. covering the processing of user data on our behalf.

You can opt out of cookies from LinkedIn on your LinkedIn settings page and recommend you read their Cookie Policy for more information.

Mixpanel, Inc.

rankingCoach uses “Mixpanel” a product of the Mixpanel Inc. 405 Howard Street San Francisco, CA 94105 United States.

Mixpanel is a SaaS application used to track customer behavior. We use it to analyze how users interact with our product.

All information collected by us is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively for optimizing our marketing measures and improving the quality of our website.) based on Art. 6 para. 1 lit. f GDPR.

For this purpose, we have concluded a Data processing agreement with Mixpanel, Inc. in which Mixpanel commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/

For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel and their privacy policy : https://mixpanel.com/legal/privacy-overview/

Stitch Inc.

rankingCoach uses “Stitch” a product of the company Stitch Inc. 1339 Chestnut Street Suite 1500. Philadelphia, PA 19107, United States of America.

We use Stitch as an ETL service, for data integration and to blend data from multiple sources.

All information collected by us is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively for optimizing our marketing measures and improving the quality of our website.) based on Art. 6 para. 1 lit. f GDPR.

For this purpose, we have concluded a Data processing agreement with Stitch Inc. in which Talend commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information on what type of information Talend collects, please visit the Terms of Use page of Talend and their privacy policy: https://www.talend.com/contacts-privacy-policy/

Tableau

rankingCoach uses “Tableau” a product of Tableau Software LLC, a Salesforce company, salesforce.com Germany GmbH, München, Erika-Mann-Strasse 31-37, 80636 Munich, Germany.

Tableau is a business intelligence and analytics platform that connects to almost any database to share and analyse business data.

We use data for business as well as customer data analysis.

All information collected by us is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively for optimizing our marketing measures and improving the quality of our website.) based on Art. 6 para. 1 lit. f GDPR.

For this purpose, we have concluded a Data processing agreement with Tableau in which Tableau commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information on what type of information Tableau collects, please visit the Terms of Use page of Tableau and their privacy policy: https://www.tableau.com/privacy

8. Newsletter

Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the "unsubscribe" link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

Sparkpost

rankingCoach uses “Sparkpost” a product of the company Message Systems Inc., 9160 Guilford Rd, Columbia, MD 21046.

Sparkpost is an email delivery platform.
We use it for sending emails to customers. We only send emails with the previous consent of the recipient or under the basis of legitimate interest covered in Art. 6 para. 1 lit. f GDPR.

For this purpose, we have concluded a Data processing agreement with Sparkpost in which Sparkpost commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information on what type of information Sparkpost collects, please visit the Terms of Use page of Talend and their privacy policy: https://www.sparkpost.com/policies/privacy/

9. Plugins and tools

Outgrow

rankingCoach uses “Outgrow” a product of the company Outgrow, 401 Park Ave, 10th Floor, New York 10016.

Outgrow is a flexible marketing platform built around interactive calculators, quizzes, and other interactive content. We use it to engage customers through quizzes and improve our product based on their replies and needs.

All information collected by us is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively for optimizing our marketing measures and improving the quality of our website.) based on Art. 6 para. 1 lit. f GDPR.

For this purpose, we have concluded a Data processing agreement with Outgrow . in which Outgrow commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information on what type of information Outgrow collects, please visit the Terms of Use page of Outgrow and their privacy policy : https://outgrow.co/privacy-policy/

rankingCoach SRL

rankingCoach uses the services of rankingCoach SRL, Vlad Victor Delamarina 1 E, Timisoara 300077 Romania.

rankingCoach SRL is a software development company. testing and administration company. rankingCoach uses their services for software and website development, as well as for developing other company external and internal projects.

All information collected by us is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively for optimizing our marketing measures and improving the quality of our website.) based on Art. 6 para. 1 lit. f GDPR.

For this purpose, we have concluded a Data processing agreement with rankingCoach Srl. in which rankingCoach srl commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

Review.io

We use “Review.io” a product from the company REVIEWS.io 2020 GMBH, Stralauer Allee 6 10245 Berlin, Germany

Review.io is a marketing solution for customer review collection and management.

We use it to help us collect video, photo & text reviews from our customers and display these reviews on our site, on Google and on our Social Media platforms.

All information collected by us is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively for optimizing our marketing measures and improving the quality of our website.) based on Art. 6 para. 1 lit. f GDPR.

For this purpose, we have concluded a Data processing agreement with Review.io 2020 GmbGH, in which Review.io commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information on what type of information Review.io collects, please visit the Terms of Use page of Review.io and their privacy policy: https://www.reviews.io/front/data-protection

Satismeter

rankingCoach uses “SatisMeter” a product of the company SatisMeter s.r.o, Česká 1113/1, Prague 5, 158 00, Czech Republic.

Satismeter is an NPS feedback platform.

We use satismetet to gather customer feedback and use it to increase retention, higher customer satisfaction and insights into customers needs for better product development.

All information collected by us is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively for optimizing our marketing measures and improving the quality of our website.) based on Art. 6 para. 1 lit. f GDPR.

For this purpose, we have concluded a Data processing agreement with SatisMeter s.r.o, in which Satismeter commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information on what type of information Satismeter collects, please visit the Terms of Use page of Satismeter and their privacy policy: https://www.satismeter.com/privacy-policy/

Docusign

rankingCoach uses “Docusign”, a product of the company DocuSign Inc. 221 Main St., Suite 1550 San Francisco CA 94105, United States of America, for electronically signing contracts in particular for the conclusion and execution of agreements between rankingCoach and its agency customers as well as partners.

The data we collect is:

  • name
  • email addresses
  • mailing address
  • phone number
  • billing information
  • signature
  • Ip address

The purpose of the data collection is based on Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contractual obligation.

We have concluded a Data processing agreement with Docusign Inc. in which Docusign commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information about Docusign´s privacy policy, go here: https://www.docusign.de/unternehmen/datenschutz

Trustpilot

rankingCoach uses “Trustpilot” a product of Trustpilot A/S, Pilestræde 58, 5. Stock, 1112 Kopenhagen, Danemark.

Trustpilot is an open, online review platform where any consumer with a buying or service experience can review any company or product.
We use Trustpilot to gather customer reviews through automatic review integration and use it to improve our product and services.

All information collected by us is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively for optimizing our marketing measures and improving the quality of our website.) based on Art. 6 para. 1 lit. f GDPR.

For this purpose, we have concluded a Data processing agreement with Trustpilot in which Trustpilot commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information on what type of information Trustpilot collects, please visit the Terms of Use page of Tableau and their privacy policy: https://uk.legal.trustpilot.com/for-reviewers/end-user-privacy-terms

Uberall

rankingCoach uses “Uberall” a product of uberall GmbH. Hussitenstraße 32 – 33 13355 Berlin, Germany.

Uberall is a digital location marketing solution.

We use the Uberall software to connect our customer information to the different online directories worldwide. Our customer provides their business location information and the uberall software syncs it and updates it at the same time on the different business local directories.

All information collected by us is subject to this data privacy policy and collected on the basis of fulfilling the contract with our existing customers (Art. 6(1)(b) GDPR).

We have concluded a Data processing agreement with uberall GmbH in which uberall commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information on what type of information uberall collects, please visit the Terms of Use page and their privacy policy: https://uberall.com/en-gb/company/privacy-policy

Upscope Limited

rankingCoach uses Upscope, a product of Upscope Limited, 2nd Floor, 2 Sheraton Street, London, W1F 8BH,UK
Upscope is a software for co-browsing and interactive screen sharing.
Upscope securely connects itself to the customer's browser and allows us to view the screen of our clients instactly to be able to solve their questions quicker and in a more efficient way.

All information collected by us is subject to this data privacy policy and collected on the basis of fulfilling the contract with our existing customers (Art. 6(1)(b) GDPR).

We have concluded a Data processing agreement with Upscope Limited in which upscope commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information on what type of information Upscope collects, please visit the Terms of Use page and their privacy policy: https://upscope.com/privacy-policy/

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy .

Signalize

This website uses the software “ Signalize”, provided by etracker GmbH, Erste Brunnenstr. 1, 20459 Hamburg, Germany.

Signalize software enables us to send our customers push notifications. We ask our customers for their consent first and collect only data processed to deliver the notifications they subscribed to and to configure notification-related settings. We always ask for consent to store this data. In this case, the legal basis for data processing is Art. 6 Para. 1 lit. a GDPR. You can object to receiving notifications at any time via the settings of your browser or mobile device.

We have concluded a Data processing agreement with etracker GmbH, in which etracker GmbH commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information about Signalize´s privacy policy, please visit: https://signalize.com/en/datenschutz/

Upvoty

This website uses the software “Upvoty“, provided by Upvoty, Hurksestraat 19, 5652 AH, Eindhoven, The Netherlands.

Upvoty is a software created to easily collect and manage customer feedback as well as suggestions. Using the software will help us improve our product and make it more suitable for you and your needs.

We collect only the data necessary to process your feedback. In this case, your customer identification ID as well as the suggestion itself. All information collected by us is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively for optimizing our marketing measures and improving the quality of our website.) based on Art. 6 para. 1 lit. a GDPR. You can object to receiving notifications at any time via the settings of your browser or mobile device.

For this purpose, we have concluded a data processing agreement with Upvoty. in which Upvoty commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information about Upvoty´s privacy policy, please visit: https://www.upvoty.com/gdpr/

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

When you call up a page of our website that contains a social plugin, your browser makes a direct connection with Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google's privacy policy at https://www.google.com/policies/privacy/.

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/ .

Intercom

This site uses Intercom as a communication medium and for customer management. The provider is Intercom, Inc. 98 Battery Street, Suite 402, San Francisco, CA 94111 USA.

We use Intercom for additional data analysis, e.g. to query the time of registration or user activity as part of customer support. Furthermore, Intercom can be used as a communication medium, for emails or messages within the product. In order to better understand our user base, Intercom collects information that is publicly available , such as the user's company, job title, website, social network handle and physical addresses.

For more information about Intercom's privacy policy, please visit https://www.intercom.com/terms-and-policies#privacy . Intercom's services are regulated by Intercom's Terms of Use, which you can find here https://www.intercom.com/terms-and-policies#terms.

The transmission of your data to Intercom takes place on the basis of Art. 6 para. 1 lit. a DSGVO (consent) and Art. 6 para. 1 lit. b DSGVO (processing for the fulfilment of a contract). You have the possibility to revoke your consent to data processing at any time. A revocation has no effect on the effectiveness of data processing operations in the past.

reCAPTCHA

rankingCoach uses reCAPTCHA version 3. reCAPTCHA is subject to Google’s Privacy Policy and Terms of Use.

Fullstory

This website uses Fullstory, a website analysis service of Fullstory Inc, 818 Marietta Street, Atlanta, GA 30318, USA. Fullstory records the user behaviour on our website. The records of visitor sessions allow the site operator to analyze them and then improve the site experience for visitors. Fullstory stores and collects data in an anonymous form using cookies. Tracking (i.e. the collection of data generated by the cookie and related to the use of the website) can be deactivated at any time. Please follow the instructions at https://www.fullstory.com/optout.

Wistia

Our website uses “Wistia” a product of Wistiaa Inc., 17 Tudor Street, Cambridge, MA 02139,United States of America

If you visit one of our pages featuring a Wistia plugin, a connection to the Wistia servers is established. Here the Wistia server is informed about which of our pages you have visited. In addition, Wistia will receive your IP address. This also applies if you are not logged in to Wistia when you visit our website or do not have a Wistia account. The information is transmitted to a Wistia server in the US, where it is stored.

If you are logged in to your Wistia account, Wistia allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Wistia account.

For more information on how to handle user data, please refer to the Wistia Privacy Policy at https://wistia.com/privacy .

Zapier

rankingCoach uses “Zapier” a product of Zapier Inc. 548 Market St. #62411, San Francisco, CA , United States of America

Zapier is a tool that connects different applications and helps companies automate their workflows.

We use Zapier to connect different applications for internal company processes and workflows.

All information collected by us is subject to this data privacy policy and collected on the basis of our legitimate interests (exclusively for optimizing our marketing measures and improving the quality of our website.) based on Art. 6 para. 1 lit. f GDPR.

For this purpose, we have concluded a Data processing agreement with Zapier Inc. in which Zapier commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information on what type of information Zapier collects, please visit their privacy policy: https://zapier.com/privacy

10. Payment service providers

PayPal

Our website accepts payments via PayPal. The provider of this service is PayPal (Europe) S.à.r.l & Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg.

If you select payment via PayPal, the payment data you provide will be supplied to PayPal based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) DSGVO (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.

Stripe

Our website accepts payments via Stripe. The provider of this service is Stripe Payments Europe, Ltd., The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland.

If you select payment via credit card, the payment data you provide will be supplied to Stripe based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) DSGVO (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.

GoCardless

Our website accepts payments via GoCardless. The provider of this service is GoCardless Ltd, Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom.

If you select payment via SEPA, the payment data you provide will be supplied to GoCardless based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) DSGVO (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.

Zuora

rankingCoach uses “Zuora” a product of Zuora Inc. 101 Redwood Shores Parkway Redwood City, CA 94065, United States of America.

Zuora is a cloud billing and subscription management solution.

We use it for subscription management, invoicing, payments and accounting.
All information collected by us is subject to this data privacy policy and collected on the basis of fulfilling the contract with our existing customers (Art. 6(1)(b) GDPR).

We have concluded a Data processing agreement with Zuora Inc. in which Zuora commits itself to process user data only in accordance with our instructions and compliance with the EU data protection standard.

For more information on what type of information Zuora collects, please visit the Terms of Use page and their privacy policy: https://zuora.com/privacy-statement/